Shipping policy

We deliver all across Pakistan through trusted courier partners. Here is what to expect after you place an order.

Processing time

Orders are prepared and dispatched within 1–2 working days. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation email once your order has been dispatched.

Shipping rates

A flat rate of Rs 250 applies nationwide.

Orders of 2 or more items ship free.

Delivery estimates

Once dispatched, orders typically arrive within 2–5 working days depending on your location. Delivery times are estimates and are not guaranteed. Weather, courier backlogs, public holidays, or other circumstances outside our control can occasionally cause delays.

Where we ship

We currently ship within Pakistan only. We do not offer international shipping at this time.

Delivery address

Please check your delivery address and phone number carefully before completing your order. We are not able to redirect a parcel once it has been handed to the courier, and orders with incomplete or incorrect addresses may be delayed, returned to us, or cancelled.

Delays

If your order is taking longer than expected, contact us at contact@furozelle.com and we will follow up with the courier on your behalf.

Marked delivered but not received

If your tracking shows the order as delivered but it has not reached you, please report it within 48 hours of the delivery timestamp so we can investigate with the courier. Reports made after this window are difficult for couriers to trace.

Damaged, defective or incorrect items

Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos or a short video of the item and its packaging. See our Refund Policy for full details.

Questions

For anything about shipping or the status of your order, email contact@furozelle.com or message us on WhatsApp at +92 300 1068225.