Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@furozelle.com. Please note that returns will need to be sent to the following address: Office 26, 3rd Floor, Silver City Plaza, G-11 Markaz G 11 Markaz G-11, Islamabad, 44000

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is paid by you, unless the item arrived damaged, defective or incorrect — in that case it is on us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@furozelle.com.

Damages and issues

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos or a short video of the item and its packaging — claims without them cannot be processed.

Exceptions / non-returnable items

Because shampoo is a personal care product, we cannot accept returns on any item that has been opened or used, for hygiene and safety reasons. We also cannot accept returns requested outside the 7-day window, or on discounted and promotional items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We reserve the right to decline returns in cases of suspicious patterns, false damage claims, or tampered packaging.

Exchanges

If your item arrived damaged, defective or incorrect, contact us within 48 hours and we will arrange an exchange. Otherwise, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5–7 working days. Please remember it can take a further 1–2 days for your bank to process and post the refund. If you would prefer a quicker resolution, a store voucher is available.

If more than 10 working days have passed since we've approved your return, please contact us at contact@furozelle.com.