Returns, without the runaround.

Return & Refund Policy

If something is not right, we will sort it out. Here is how returns work.

• Return window. Unopened, unused products in their original packaging can be returned within 7 days of delivery.
• Hygiene first. Used or opened products cannot be returned, for hygiene and safety reasons.
• Damaged, defective or wrong item? Request an exchange within 48 hours of delivery. Please include photos or a short video of the item and packaging; claims without them cannot be processed.
• Return shipping. Return shipping is paid by the buyer, unless the item arrived damaged, defective or incorrect. In that case, it is on us.
• Refunds. Once your return is received and inspected, approved refunds are issued to the original payment method within 5–7 working days. Banks may take a further 1–2 days to post the amount. A store voucher is available if you would like a quicker resolution.
• Not eligible. Opened or used products, returns outside the 7-day window, and discounted or promotional items.
• Fair use. We reserve the right to decline returns in cases of suspicious patterns, false damage claims, or tampered packaging.